Returns & Exchange

Return and Exchange

Refund and exchange conditions

Recommendation: To quickly start the return and exchange process; With your order, you can fill out the ‘Change and Return Form’ and send it to the address on it. Your transactions are started immediately with package delivery!

With all the invoices and copies of your products or products that you will return or change, you should send all the accessories and packaging materials in a complete way with a brief note explaining your reason for refund or replacement. . Used and prepaid products are not included in the scope of return and exchange.

Refund and exchange address and contact

Firuzköyolu Bağlar Mevkii Bağlarıçi Cad. No: 65
Avcılar – Istanbul

Tel: 0850 333 95 23

siparis@e-gebe.com

GeBe change and return form

Change

You can make your change in 14 days from the date you receive your orders. First of all, you must confirm the existence of the product from our customer consultant. Once the change is started, your invoice and complete product is examined by the pregnant technical team.
In accordance with the demands of the above conditions, you will be submitted to the information e-mail and the product (s) is sent by cargo. If you wish, you can change the products or products you have purchased from our nearest stores with the invoices.

Return

You can make your return process within 14 days from the date you receive your orders. Your invoice and complete product is examined by the pregnant technical team. Refund requests that meet the above conditions are approved. After the return process is approved, your repayment is made within 10 working days, which is the legal process, taking into account the payment type you make during your shopping. Your bank may not reflect credit card refunds to your account on the same day. In this case, you should call your bank’s credit card service. The refunds made in installment sales are reflected by your bank as a plus balance every month. If you receive your product with the çok Payment at the Door ”option, the refund of your fee is deposited to the IBAN Number or Bank Account number you specify.

Posts that do not comply with the refund conditions mentioned above will not be accepted. If the invoice is not sent, the VAT and other legal sheets, if any, cannot be refunded. If you do not have an invoice, you will need to get information about the return and exchange by providing information to the phone number 0212 428 24 60 or siparis@e-gebe.com e-mail.

Those who shop at the door by paying by credit card need to share iban no in their refunds!

Due to the sensitivity of health and hygiene, underwear, return and exchange in evening dress products are not accepted!

Shipping fee for refund and exchange shipments

Payment is not accepted against your request for return or exchange.

In accordance with the Ministry of Commerce, the return shipping fee is covered by the consumer!

Do not forget to send back your back, labeled and unused product in accordance with the above conditions.

Order Cancellation

You can cancel the order of the product you shop by calling 0212 428 24 60 phone numbers without shipping on the same day or by sending an e-mail address to musterihizmetleri@e-gebe.com. Orders delivered to the cargo company cannot be canceled. After the “canceled” information e -mail for your order, the entire price is returned to your credit card or the bank account where you transferred. The refunds made in installment sales are reflected by your bank as a plus balance every month.